The success of any business is dependent on thousands of little things to make the patient or customer experience great.
Everyone has had both good and bad customer service experiences. We tend to return to the businesses that leave a good impression. Being intentional about providing a great patient experience is essential to a successful practice.
We want to let you in on our secrets! Download a list of “the little things” that our team has compiled by providing the information below.
"Business, like life, is all about how you make people feel. It’s that simple, and it’s that hard."
—Danny Meyer
You can change the way you make people feel in so many simple ways.
- kind interactions
- thoughtful amenities
- entertainment while they wait
- maintain high levels of cleanliness
- establish a cohesive culture within your team
- excellent communication
- create policies that ultimately serve the patient
Discover more of the little things that can make a big difference, when you download this FREE resource!
Meet Dr. Mike!
An internationally-known, highly-regarded authority in the field of dental implantology and periodontology.
Dr. Michael Sonick, DMD, is a full-time practicing periodontist and implant surgeon in Fairfield, CT. A renowned educator, author, and clinical researcher, he is a frequent guest lecturer for the International Dental Program at New York University School of Dentistry and the University of Connecticut School of Dental Medicine, and a former Clinical Assistant Professor in the Department of Surgery at Yale University School of Medicine.
He is author of the book Treating People Not Patients and the co-editor of the multi-language textbook, Implant Site Development and serves on the editorial boards of numerous journals. Dr. Sonick is a diplomate of the American Board of Periodontology, a diplomate of the International Congress of Oral Implantology, a fellow of the International Team for Implantology, a fellow of the International Society of Periodontal Plastic Surgeons, and an Eagle Scout.
