The Essence of "Showtime" in Dental Care: A Personal ReflectionAug 16, 2023
In the early days of my dental career, when I was a young 27-year-old dentist, I had the privilege of practicing in the office of Dr. Myron Finkel in Manhattan.
Each morning, as we prepared to welcome our patients, Myron would turn to me with a gleam in his eye and say, "Mike, it's Showtime" (Click here to watch video). Those words resonated deeply with me. In that simple phrase, he encapsulated the essence of our profession: it's all about the patient.
This philosophy of "Showtime," which I later delved into in my book, "Treating People, Not Patients,"(Learn More Here) transcends the clinical procedures and the intricacies of dental techniques. It's about the entire patient experience, from the moment they walk into the clinic to the time they leave.
While I cannot understate the importance of mastering clinical dentistry — after all, our patients seek us out primarily for our clinical expertise — being proficient in dental procedures does not eclipse the need to be a compassionate, caring individual. It is not just about treating teeth; it's about forging transformative relationships with our patients.
Drawing parallels with the world of performing arts, particularly Broadway, the concept of "Showtime" means that just as an actor is wholly committed to their role, we, as dentists, must be 'on stage' for our patients.
Every interaction, gesture, and word should convey genuine care and undivided attention. It's about ensuring patients never feel they are just another appointment but are always the priority.
In the dental chair, patients must always feel they are of the utmost importance. Their concerns, fears, and needs take center stage. It is my responsibility to ensure they feel safe, heard, and valued at every step of their journey with me. It is all about making them feel safe.
Healthcare, at its core, is about human connection.
The "Showtime" approach serves as a reminder of this fundamental truth. It is about understanding the individual behind the patient, addressing their unique concerns, and ensuring they leave with a positive experience.
In conclusion, "Showtime" is more than just a philosophy; it's a commitment to excellence, empathy, and patient-centered care. It's about making every patient interaction a performance of dedication and ensuring they always feel like the star of the show.