Do You Enjoy Work?

Do you enjoy going to work every day? Do you have fun at work? I found that 75% of Americans are constantly looking for another job—they aren’t having a good time where they are. Most people don’t work for money—they work for purpose. And it’s easier to work for purpose when you’re having a good time.

Will Gadera, who wrote Unreasonable Hospitality, highlights three important principles: be playful, be yourself, and one size fits one.

Be Playful

Being playful at work means having fun, connecting with teammates, and being relaxed. But it’s hard to be playful if you’re not confident in your skills or if you’re being inauthentic. At my office, we spend about 10 hours per week on training so everyone feels confident and prepared.

In restaurants, teams often have a pre-service meal where they review the menu and plan how to deliver the best experience. In our office, our team meeting starts at 7:45 AM. We go over what’s happening that day, from birthdays to special VIP patients. Knowing these details gives us the freedom to be playful and make everyone feel special.

Be Yourself

Being yourself is the fastest way to build trust. Have you ever been to a doctor’s office where the staff feels stiff or fake? That doesn’t help anyone. I start by introducing myself authentically and listening to my patients for the first 10–20 seconds.

When I hear concerns like fear, cost, or urgency, I respond as a human first—not just as a doctor. Sharing my own experiences and showing empathy helps patients trust me quickly.

One Size Fits One

Not every patient needs the same treatment. I never use a cookie-cutter approach. Treatment should fit the individual. For example, a patient may need a graft now, later, or maybe not at all. I walk them through all options, explaining the benefits and risks of each, and together we decide what works best for them.

When you combine playfulness, authenticity, and personalized care, work becomes more joyful, patients feel heard, and trust grows naturally.

Conclusion

Be playful, be yourself, and tailor your approach to each person you serve. When you do this, work isn’t just a job—it’s an opportunity to connect, teach, and truly Be the Gift.