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Most Dentists Do Not Love Their Staff – Do You?

Most Dentists Don't Love Their Staff – Do You?

Jan 24, 2024

In the dynamic world of dentistry, the true essence of success lies not just in the skill of the dentist but in the strength of the team. I am immensely grateful for my team, a group of dedicated individuals who share my commitment to excellence in patient care.

A dentist's passion for their craft is only fully realized when complemented by a great team. Many of my colleagues in dentistry and medicine share a love for their profession but often express discontent with their staff. In contrast, I view my team not as staff, but as a cohesive unit, each member playing a crucial role in our collective success.

I liken myself to a quarterback or running back, reliant on my team for support. I am worthless without a great team to support me. My teammates enable me to perform at my best – be it those who assist in procedures, handle administrative tasks, or ensure our practice environment is welcoming and efficient. This synergy is what makes us formidable.

Danny Meyer, in his book "Setting the Table," emphasizes the importance of team building, placing even greater value on the individuals who serve customers than the customers themselves. This philosophy resonates deeply with me. Our ability to provide exceptional service is directly linked to the quality of the individuals who serve our patients.

It is crucial to recognize the significant impact a harmonious and effective team has on patient care and the quality of life for everyone involved. A great team is not just an asset; it's the backbone of a thriving practice, fostering an environment where both patients and practitioners can flourish.

Treating People Not Patients
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Sample a lesson from our popular course Treating People Not Patients where we provide practical Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners

Treating People Not Patients
Free Preview

Sample a lesson from our popular course Treating People Not Patients where we provide practical Insights on Hospitality and Human Connection to Provide High Quality Care Experiences for People and Practitioners