You Train the Wrong People to Become Great People?Jan 31, 2024
In every successful business, the key to exceptional service lies in having the right people in the right seats. As a testament to this, my patients consistently praise the excellence of my team. This success is not a result of transforming average individuals into great ones, but rather in hiring inherently great people from the start.
Our hiring process is rooted in aligning with our practice's core values: integrity, servant-heartedness, teamwork, education, and a commitment to health. These are not merely words; they embody the essence of our practice's ethos. I firmly believe that certain qualities, such as integrity, a servant's heart, and being a team player, are intrinsic and cannot be instilled through training. Our focus, therefore, is on identifying individuals who naturally embody these values, BEFORE we ask them to become part of our team.
Our website proudly lists these five core values, serving as a constant reminder of our commitment. We discuss these values not only during the hiring process but also in our daily interactions with our current team, ensuring a workplace culture that lives and breathes these principles.
Often, when issues arise in our practice, they can be traced back to a misalignment with one or more of these core values. Recognizing this, we place significant emphasis on these values in our hiring process. It's about finding individuals whose personal values resonate with our practice's ethos.
In pursuit of excellence, we continuously strive to match great people with roles that align with their unique abilities. By doing so, we create an environment where each team member thrives, leading to unparalleled service and care for our patients. This alignment is not just beneficial for our practice; it's essential to our success.